Comprehensive IT services in a way you’ve never seen before
Our support model is designed to be the fastest, most effective IT services model imaginable. Whether we’re managing your entire IT operation or working alongside your in-house staff, our model ensures your technology just works. We serve our customers out of our Denver offices.
We deliver IT differently. Instead of a help desk, we provide each client with a dedicated team of engineers, consultants, and business technology advisers. This team is involved with every issue and opportunity you experience so you never have to go through help desk escalation or explain your situation over and over. It’s is a model that values our relationship with you and the context of your people and business over the needs of the technology.
User & System Support
High level productivity is possible only when the system is functional and the users know how to use it. Our network and user support focuses on two primary objectives: 1) to keep your staff working at the highest possible level and 2) to exceed all expectations in the client service experience.
Managing your system means more than just fixing what is broken. Our System Administration processes focus on ensuring that nothing breaks. Our 24/7 monitoring system generates immediate alerts for critical system issues that allow us to take action before the problem impacts your employees and your business.
Surprises are rarely a good thing with technology. We map out 1/3/5 year goals and meet quarterly. With out documented technology planning process, we remove the element of surprise and bring a unified vision to managing your business technology.
Organizations work with an increasing variety of technology-related vendors, but those vendors tend to deflect blame, point fingers and refuse to work as a cohesive technology team. As your IT partner, we communicate with all of your technology vendors and we manage those gaps in communication and responsibility on your behalf.
Data loss is nearly inevitable, varying only in degrees of severity and scale. We educate and implement solutions that work and allow you to recover and keep working. We off a hybrid on-site/off-site cloud backup solution that ensures business continuity for all types of data loss.